Frequently Asked Questions

Placing an Order

How do I place an order at BongoGadgets.com ?

Placing an order at BongoGadgets.com really couldn't be easier - simply register on our site using our quick and easy registration process, and you're ready to go!

How do I know if a product is in stock?

We hate to see you disappointed so we do our very best to ensure that our products are always in stock. In the event that an item goes out of stock, we'll make sure we tell you on the product page so you don't get a nasty surprise at the checkout!

Can I place an order over the phone?

At the moment you can only place orders online. However, our team are working super hard to make telephone ordering a possibility in the near future...watch this space!

What if I change my mind after the order has been placed?

We all change our minds from time to time. If you change your mind about a product, you can contact us by simply getting in touch with our customer service team and they'll take it from there.

Can I completely cancel my order?

If you decide to cancel your order, please contact us as soon as possible. Your order can only be canceled before it is prepared for shipping or collection.

Will I receive confirmation that my order has been successfully placed?

Of course! We make sure we keep you fully informed throughout the ordering process. As soon as your order has been processed, we'll send you an email confirming all the order details.

Why do you need my details when I make an order?

We value your privacy and we'll never ask for any information from you unless it is absolutely essential. The information we take from you during the registration and purchase process ensures that we can deliver your order to you quickly, efficiently, and accurately. You can rest assure that we never store any sensitive information on our systems - that's a promise!

How does a pre-order work?

Some products are on pre-order. To pre-order these products simply add to bag and proceed with checkout. The release date is the scheduled date on which the product is available in our stores in the UAE. This date is provided by our suppliers and is subject to change without notice. The pre-orders are only eligible for collection in any of our stores in the UAE, and cannot be shipped. Once you place the pre-order, your card will be charged and your product will be reserved as soon as we receive the stock, on or after the release date. You will receive an order confirmation by email right after you finish your transaction. As soon as your product is in your chosen collection store, you will receive a notification by email and SMS

Can I track the progress of my order?

Yes, once your package has been shipped, we will send you your tracking information so you know when to expect your order.

SHIPPING

What Shipping Methods Are Available?

We are partnered with a Courier Company that will handle all our shipments.

Do You Ship Internationally?

We only deliver within Tanzania

How Long Will It Take To Get My Package?

It depends on what shipping option you chose on the checkout process.

We have implemented a unique shipping process where you will get options:

Within Dar Es Salaam: Same Day delivery or Next Day. Plus you get to choose the time you want the delivery to take place.

Outside Dar Es Salaam: 3-4 Days delivery

Once you have chosen your options, you will then receive an SMS and E-mail of your order confirmation with all the details including shipping and payment details.

What are the standard delivery charges in the Tanzania?

When you place your order, we'll let you know exactly how much the delivery charge wil be (if applicable. Some orders are eligible for free delivery, if this is the case, the cost will appear as 0. To view our full shipping fare and policy, please click here.

Will there be a charge for collecting my order from a store?

Absolutely not! Our pick up in store service is absolutely FREE.

Can I get my order delivered to my office?

You most certainly can! We can deliver to any address of your choice, as long as it's within Tanzania.

Can I choose what time my order arrives?

You sure can! Once our delivery partner gets in touch with you to arrange your delivery, you'll be able to select your preferred delivery time.

PAYMENT

What Payment Methods Are Accepted?

Bongo Gadgets supports one type of payment option:

Mobile Money: You will need to make a payment in advance before receiving the package by transferring mobile money using Airtel Money, Tigo Pesa, M-PESA, HaloPesa, TTCL Pesa or Selcom.

Is Buying On-Line Safe?

Bongo Gadgets is a fully secured e-commerce site with a high level of encryption to safeguard your personal information from fraud and hackers.

Can I pay using my Paypal account?

You cannot currently pay using PayPal. However, our team is working really hard to make this possible in the near future so watch this space!

Order & Returns

How do I place an Order?

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How Can I Cancel Or Change My Order?

Yes you can, simply contact our Customer Serviceteam and let them know that you would like to change or cancel an existing order and they will take care of the rest for you. Please be aware that you can only update the order before it is shipped or prepared for collection.

Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

We all change our minds from time to time. If you change your mind about a product after receiving it. You can return it only if the product is in it's original packaging and the seal is not broken, then you can simply get in touch with our customer service team and they'll take it from there.

What is your Exchange / Refund policy?

As part of government initiative to safe guard our community against the contraction of Covid 19 , We have amended our exchange policy to align with government requirement . The Refund & Exchange of items purchased is solely limited to items that are deemed to be factory defects , we understand the inconvenience that this may cause you however we believe in a safety first approach & safe guarding our customers & employees alike is paramount. Please hold on to any purchases along with original receipts of all other items that do not meet with the above criteria , once it is permitted to resume standard operation we will gladly assist you with your request . Virgin Megastore Management will Exchange / Refund any product provided the following 4 conditions are met: The product is accompanied by the original receipt. The product is sealed and in its original condition. The product is exchanged or returned within 30 days from the date of purchase. The product is exchanged with another product of the same or higher value in which case the difference should be settled. * Products deemed to be defective are subject to after service repairs, repair work range from 10 to 21 business days from the date that they are handed in to Virgin Megastore.

Can I return my order if I change my mind?

If you change your mind about any order on our site, you can return the product to your nearest Bongo Gadgets Store providing they meet with the terms of our Exchange / Refund policy.

Can I change my shipping address after I check out?

Yes, you can contact our customer service team to update your address details prior to dispatching your order.

Repairs & Replacements

If my product is damaged will you arrange for it to be repaired?

All products that are within the warranty period will be repaired according to the T&Cs. If your product is out of warranty, we will be happy to arrange for it to be repaired however a fee will be applicable.

My product has arrived damaged - can I get a replacement?

We take extra care to ensure that your product reaches you in the best possible condition, so if it doesn't, we need to know about it.

If your item is damaged when it arrives, please let us know within 24 hours of receiving it by contacting our Customer Service team or visiting your closest Bongo Gadgets Store customer service counter.

My Account

What information is held within my account?

The following information can be found within your account:

your profile

your orders history

your payment details

your wish list

your address book

your loyalty points balance

How do I create an account with you?

Setting up an account with us is quick and easy - simply visit www.BongoGadgets.com and follow the easy steps to register.

I've forgotten my password - what should I do?

If you've forgotten your password, don't panic, it happens to the best of us! To reset your password, simply follow the step-by-step instruction on our "Forgot your password" tab. We'll then send a link to your registered email account, follow this link and you'll be back up and running in to time at all.

How do I update my details once I have created an account?

You are completely in control of your account and your personal details. If you need to update your personal details, change your password, or updated your email address, simply head over to your profile page and follow the on-screen instructions.

Why should I create an account?

When you create an account with us, you will immediately become a member and start earning points.

Product & Services

Pricing policy

All prices on the Bongo Gadgets website are in line with the Bongo Gadgets physical stores

Warranty

ll Electronic items come with a standard 1 year warranty
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